Terms & Conditions

We ask you to:

  • Let us know safe contact details for you; your home address, GP details, billing (email) address, and involvement with other mental health services when we first meet.
  • Where we ask you to use measures to track our progress, you complete these after we show you how.
  • Use local urgent response services out of hours to keep yourself safe, should you need to.


For payment:

If we send you bills to your company by email, if you can you please transfer the money by BACS within 14 days, that would be appreciated.

For the initial (short) session we ask you to pay in advance of our first meeting.

We ask you to pay for the first few agreed sessions (usually three or so) in advance, the remaining sessions can be paid session by session, or a few at a time using our card machine at our clinic.


Refunds / No Change and Cancellations

Initial sessions (20 minutes for £10) are non-refundable if you cancel the appointment having paid.

If you have paid for some sessions in advance, and you decide that you do not want to go ahead or your therapist is unable to meet for any reason, we will refund you within 5 working days.

If you cancel one or more sessions with greater notice than two days, there is no charge.

If you cancel within 48 hours of the appointment, we will need to charge you as sessions can be difficult to rebook to other people.

If you want to rearrange, we will if we can, but may need to charge if it is done within 48 hours of the arranged meeting.


We will:

  • Keep therapy focussed on what you would like to get from it.
  • Apart from the first few sessions which are paid for in advance, we will bill you for sessions in arrears around the first of the month (for the previous month).
  • Keep your personal information safe in bank-level security, and not pass this on to anyone.
  • However we will work with other medical professionals where needed and reserve the right to let other people know about relevant aspects of our meetings where we are legally obliged to, usually where we think that you or others may be at risk, or we need to work with other services to enable your care to be the best that it can.
  • We do not routinely let your GP know of you seeing us, unless you want us to.